At GlimmerQuirky, we want you to love your purchase. If you are not completely satisfied with your order, we are happy to assist you with our return and refund process.

Please review the following policy carefully.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must include original packaging and tags
  • Items must not have any signs of wear, washing, or damage
  • Proof of purchase is required

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Items marked as final sale
  • Gift cards
  • Items that have been worn, washed, altered, or damaged
  • Any product without original tags or packaging

3. Return Process

To request a return, please contact us first:

Email:
zhengluxi@glimmerquirky.com

Please include:

  • Order number
  • Name used for the order
  • Reason for return
  • Photos of the item (if applicable)

Our customer service team will review your request and provide return instructions.

Please do not send items back without contacting us first.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged
  • The wrong item was sent
  • The product has a confirmed quality issue

We recommend using a trackable shipping service when returning items. We are not responsible for items lost during return shipping.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider

Original shipping fees are non-refundable unless the return is caused by our error.

6. Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, please return your original item and place a new order.

7. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos showing the problem

We will review the case and provide an appropriate solution.

8. Order Cancellation

Orders can only be canceled within a short period after purchase before processing begins.

Once an order has been shipped, it cannot be canceled.

Please contact us as soon as possible if you need to cancel your order.

9. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank or payment provider account again
  2. Contact your payment provider
  3. Contact us for further assistance

10. Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us:

GlimmerQuirky
Email: zhengluxi@glimmerquirky.com

Website:
https://glimmerquirky.com/